To deliver our clients with the best user experience in the industry, we designed our clinical service desk from the ground up. Our contact center system is highly-available running active-active from multiple data centers. Our expert agents receive customized and ongoing training to ensure customer service excellence. Service is monitored 24x7x365 to guarantee each support contact has the highest possible quality.
In-house support desks are not readily scalable. The facility has to hire additional staffing or reallocate staff-members to other departments. HCTec’s curated assembly of highly talented Clinical Service Desk professionals allows you to scale your usage to your needs.
When seconds can impact successful patient outcomes, you can’t afford to wait. Because our U.S.-based brick-and-mortar facilities are staffed with highly-trained agents and upper-tier experts, your clinicians can expect quick responses and issue resolutions.
By perfecting a model that provides comprehensive clinical support with minimal response and resolution times, HCTec has reinvented the concept of a clinical support desk. Our Epic clinical service desk is the gold standard of the medical industry. Talk to an IT professional about a custom clinical service desk and the other Epic healthcare services we offer.
Providers and clinicians need immediate expert support when they have questions or problems with the EHR. Let us be your clinical service desk specialists — we’ll offload contact volume from your in-house team. Our team of clinical service desk experts are well-versed in the intricacies of clinical IT and will execute EHR-related inquiries, chart correction questions, patient record searches and any other documentation request. We will ensure your providers and clinicians receive concierge-level support for their basic EHR support needs.
EHR support functions you can expect include:
We can deliver short or long-term client project support needs, like EHR implementations and upgrades, training and Go-Lives. Our expertise also includes full-time staffing needs, with direct hire capabilities that address the burden of candidate screening through our deep database of professionals with specialized healthcare IT skills and experience.
EXPLORE OUR IT STAFFING SOLUTIONS
Our clients can choose to source the entire delivery of IT projects to HCTec. When additional resources are needed, we provide our clients with experienced, industry-leading professional services. Our areas of professional services expertise include EHR optimization, legacy EHR support, technology and infrastructure deployments, training and at-the-elbow go-live support. This includes extensive experience with systems such as Epic, Cerner, McKesson, Meditech, Allscripts, NextGen, GE and more.
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